Warranty and Returns Policy

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Warranty & Returns Policy – ​​Customer

At Customer, we are committed to offering you reliable and high-performance products. To guarantee your satisfaction, we have a warranty and return policy in place according to the following conditions:

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Product Warranty

Warranty Duration

  • Our products benefit from a warranty of 1 to 3 months, depending on the item concerned.

Warranty Conditions

  • In the event of a proven technical defect, the product may be exchanged or refunded after a diagnosis carried out by our technician.
  • The warranty does not cover damage resulting from:
  • Physical shock, liquid infiltration or improper handling.
  • Software updates affecting the operating system or BIOS.
  • Installation of third-party software or unauthorized modifications.
  • Electrical damage due to surges, short circuits or similar incidents.

Products and Accessories Included

  • The warranty applies only to the main product.
  • Accessories supplied (charger, cables, etc.) are not covered.
  • Components considered fragile (e.g. screens, detachable keyboards, etc.) are not covered in the event of breakage or misuse.

Warranty Process

  • Any returned product must be examined by a technician before any decision to replace or refund.
  • Any intervention by a third party or attempted external repair voids the warranty.

We recommend that you use your devices with caution to avoid any damage not covered by the warranty.

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Return & Exchange Policy

We want you to be fully satisfied with your purchase. If an item does not suit you, you can return it within 3 days of receipt.

Return Conditions

  • Items must be returned in their original condition and packaging.
  • Returns are only accepted after contacting our customer service. Any item returned without prior agreement will not be covered.
  • Return costs are your responsibility.

Return Procedure

  1. Contact our customer service to obtain the return address.
  2. Send us the product in its original packaging and in perfect condition.
  3. After receipt and inspection, we will proceed with an exchange or refund according to your choice and the applicable conditions.

If you have any questions, our team is at your disposal.